Garage Management

While most think the patient journey begins once they enter the hospital, it often begins with parking. Encore Service Group believes parking is part of a positive healthcare environment and increases patient satisfaction.

Parking to Increase
Patient Satisfaction

A hospital or medical center parking garage is often the most convenient place for someone to park, but it can also be dangerous if not managed properly. From ensuring a steady flow of traffic to keeping walkways free from debris, our staff can improve the safety and functionality of any parking garage. Our team will also assist patients and guests who need help getting from their car to their destination while engaging them in conversation, answering questions, and providing a warm and comforting experience that creates a lasting impression.

The patient-first mindset should continue
once users exit their cars and become a pedestrian.

Put the Patient First

Making the patient journey from parking a vehicle to their healthcare destination as short and simple as possible is key to enhancing their experience. When patients and visitors share a parking structure with medical staff and employees, the most convenient parking should be designated for patients. 

Eliminating the need to circle looking for an open spot can not only take some of the stress out of a medical visit, but it can also improve on-time arrivals.

Mike Mies, FOUNDER

A Caring Experience from Arrival Through Discharge

At Encore Service Group we’re passionate about delivering experiences that genuinely move people. We provide a comprehensive continuum of care from arrival through discharge with our parking and non-medical transportation services.